WHAT IS LOLI?
Loli is an ultramodern fashion platform aimed to make personal styling as effortless as possible. 


WHAT SERVICES DO YOU OFFER?
Fashion styling, personal shopping and designer dress hire services


WHERE IS LOLI HEADQUARTERS?
Abu Dhabi, United Arab Emirates

 

DRESS RENTAL SERVICES


HOW DOES IT WORK?
Register you name and contact details on the website to be a member. After registration, click RENT A DESIGNER DRESS option, this will lead you to an array of designer brands and their unique pieces. You may click on the dress you desire to borrow, choose a size and the number days you wish to keep the dress. Proceed to payment and check-out. The dress will be delivered to your doorsteps within 24 hours.


HOW MUCH LESS ARE YOUR GARMENTS THAN THE RETAIL PRICE?
The price for every garment varies based on the brand, the item, and the season. Our goal is to make this affordable so the price is 10-20% of the retail price; about 12% on average.

HOW LONG WILL I HAVE THE GARMENT FOR?
Our borrowing period is between 3-8 days. Day 1 is the day you receive the garment and day 8 is the day you will return the garment. Price will vary on the number of rentals days.


HOW FAR IN ADVANCE CAN I RESERVE A GARMENT?

You can place an order on a garment as far as 3 months before your event. When you place the order you will be charged the price of the garment and the flat-rate shipping fee to ensure your reservation of the garment.
CAN I BORROW MORE THAN ONE GARMENT AT A TIME?
Yes! The rental period will be the same if two or more garments are placed within the same order. Unless you want more than one option to choose from for your next event, we suggest you place separate orders to stagger the delivery dates and get the most use out of each garment.


WILL THE GARMENT NEED TO BE STEAMED WHEN IT ARRIVES?
We will make sure your garment is steamed and wrinkle-free when we send it out to you, but we can’t control wrinkling that results from the shipping process so it is a possibility that the garment will need to be steamed when it arrives. We would just advise you to keep the steamer on low heat, if possible, and if you have any questions about how to care for your garment do not hesitate to reach out to info@stylemeloli.com for instructions.


WHAT IF THE GARMENT DOESN’T FIT ME?

We want to ensure that you love your garment and that you have something fabulous to wear to your event. There are a couple ways to avoid this problem, as well as fix it if this happens.

Before you place an order:
Consider adding a second size of the same style to your order, if that option is available and/or order a second style as backup. The second size is an additional garment so you will be charged full price for it. However we do offer a 50% refund on the second size if it is returned unworn, which LOLI will discern as so.


HOW DO YOU CLEAN YOUR GARMENTS?
We work with experienced dry cleaners in Abu Dhabi who understand the care required in cleaning our garments. No matter how delicate or embellished, you can be sure the garment you are receiving has been cleaned for your use.


CAN I BUY A GARMENT?

If the garment is not available anywhere else in the market and is not currently loaned out to another client, we will sell you the garment at a price determined by Loli depending on the condition and season of the garment. If it is not available in the market and it is currently loaned out, you can go on a waitlist and we will notify you of our twice annual sample sale. If it is available in the market, our stylists will direct you to the brand’s boutique, website or retail partner.


CAN I BORROW A GARMENT, WEAR IT TO MY EVENT, AND THEN LET A FRIEND WEAR IT DURING MY BORROWING PERIOD?

The Terms & Conditions you agree upon when placing an order states that you are to be the only person who wears any garment borrowed during your borrowing period. However, we cannot control what you do. If someone else wears the garment during your rental period and something happens to it you will be held liable.
WHAT IF I DAMAGE THE GARMENT DURING MY BORROWING PERIOD?
When you place an order you agree to the terms & conditions, which states any unrepairable damage made to a garment will result in a cost of:
Full retail price for current season garments
50% off the retail price for past season garments

 

YOUR ORDER


PLACING AN ORDER

WHY ISN’T MY CARD GOING THROUGH?
If your payment card is not being processed, please double check that your billing information matches the information you have inputted into your profile.


WHERE CAN I FIND MY ORDER NUMBER?

On the website or the app, select the key in the top right corner and select Rentals. There you will find your past and upcoming rentals.


CHANGING AN ORDER

CAN I CHANGE MY SHIPPING INFORMATION AFTER PLACING AN ORDER?
Yes, you can change order information up to 72 hours before your arrival date. In your account, scroll down and select My Orders. Select the order you want to change and select Edit Order. If the order has not been shipped out, you can change the shipping address there.


CAN I CHANGE THE SIZES IN MY ORDER AFTER PLACING MY ORDER?

Yes. In order to check if the correct size is available for the dates you need the garment for, you need to place a new order, so you can either:
First, cancel the previous order with the incorrect size and place a new order.
Or, place a new order first to ensure the size you want is available and then cancel the old order with the wrong size.


CAN I CHANGE MY ORDER’S DELIVERY DATE?

To change your order’s delivery date you must cancel the order and resubmit a new order with the new dates.
Cancelling an Order

 

HOW DO I CANCEL AN ORDER?
Please call us at +971 249 19762 to help you refund your order based on the following policy.

 

WHAT IS YOUR REFUND POLICY?
If you cancel an order period to 30 days, we offer a full refund and you will not be charged any cancellation fee.
If you cancel between 30-15 days before your shipping date, we will refund you a full credit towards your next order less a AED50 cancellation fee.
If you cancel less than 15 days before your shipping date, we will refund you a partial credit towards your next order less a AED100 cancellation fee.

SHIPPING, DELIVERY & RETURNS


SHIPPING DETAILS
HOW MUCH IS SHIPPING?
Currently, our shipping fee is a flat rate of AED50 in the entire United Arab Emirates.


DO YOU SHIP INTERNATIONALLY?

Not as of yet. 


WHAT HAPPENS IF I BORROW A GARMENT, IT IS SHIPPED TO ME, AND I DON’T END UP WEARING IT?
We have already blocked out the garment’s availability and shipped it to you, so unfortunately you cannot be refunded or credited for your order.


DELIVERY DETAILS
WHEN WILL I BE RECEIVING MY ORDER?
Your order will arrive within 24 hours.
Our Care team and the push notifications on the app will be updating you when your package is sent out with its tracking number and when your package arrives.


WHAT IF MY ORDER DOESN’T ARRIVE IN TIME FOR MY EVENT?

We do our best to ensure your package will arrive on the expected date, but we know shipping companies may run into unexpected delays that are out of our control. In the event that this happens, we will issue you a full credit towards your next rental and, if there is time to do so, we can overnight a new style to you.


RETURN DETAILS

HOW DO I RETURN MY ORDER AFTER MY BORROWING PERIOD IS OVER?
We will pick up the garment from the same location of the delivery address. You may also drop it off personally at our studio address Al Othaiba Building, Hamadan Stret, Abu Dhabi, United Arab Emirates.


ACCOUNT INFORMATION

 

PERSONAL INFORMATION
WHERE CAN I CHANGE MY PERSONAL INFORMATION (NAME, BILLING AND SHIPPING ADDRESS, ETC.)?
In the top right corner of the app you can select the key and then select Profile. Under each item you can choose to edit your email, change your shipping address, and change your billing information.


MY ORDERS
WHERE CAN I FIND PAST ORDERS?
We have organized all orders by current, past, and future orders, which you can find in your account profile after clicking the My Orders button.
Current orders are orders that will be shipped out within 2 weeks.
Past orders have been returned.
Future orders are reserved garments that will be shipped out further than 2 weeks from now.


SPECIAL CIRCUMSTANCES

 

INVENTORY
THE GARMENT I RECEIVED ISN’T IN PERFECT CONDITION, CAN I HAVE AN ADDITIONAL DISCOUNT?
We took the condition of the garment into consideration when we priced it.


STYLING SERVICES
WHO ARE THE LOLI STYLISTS?
Our stylists have a range of experience when it comes to personal styling. All of our stylists are well versed in the Loli inventory and will not rest until you are satisfied with your look for your next event. They will make unique suggestions to complete the look head to toe.


HOW DO I BOOK A STYLIST?
You can book by simply clicking LOLI STYLIST option. Fill in your details, we will get back to you as soon as possible or within 24 hours.


HOW CAN THE STYLIST KNOW MY STYLE PROFILE?
We will get in touch with you via email or in person and provide you our client profile questionnaires. You will need to answer all questions relating to your personal style for us to get to know you more. From there, we will determine the most suitable style for you or for your event.


CAN I CANCEL A STYLING APPOINTMENT?

You can cancel a styling appointment in our showroom up to 48 hours prior to the appointment. If you cancel less than 48 hours of the appointment you will be credited 50% of the fee.
A freelance styling appointment must be cancelled 72 hours prior to the appointment. If you cancel less than 72 hours of the appointment you will not receive any refund or credit for the appointment.


PERSONAL SHOPPING SERVICES

WHO ARE THE LOLI SHOPPER?
Our team consists of highly experienced personal shoppers who can assist you with your shopping needs in UAE or internationally.


HOW DO I BOOK A SHOPPER?
You can book by simply clicking LOLI SHOPPER option. Fill in your details, we will get back to you as soon as possible or within 24 hours.


HOW CAN THE SHOPPER KNOW MY STYLE PROFILE?
We will get in touch with you via email or in person and provide you our client profile questionnaires. You will need to answer all questions relating to your personal style for us to get to know you more. From there, we will determine the most suitable style for you or for your event. 


HOW MUCH DOES IT COST PER HOUR?
We charge AED 500 per hour.


WHAT IF I DO NOT WANT TO JOIN THE SHOPPING ACTIVITY?
That is possible, however, we would require for you provide us advance payment based on your shopping budget as we pay the garments directly to the designers or the to the retail store.


CAN I CANCEL A SHOPPING APPOINTMENT?
You can cancel a styling appointment in our showroom up to 48 hours prior to the appointment. If you cancel less than 48 hours of the appointment you will be credited 50% of the initial fee.